Company Policies/Shipping Policies
This page is information
about our order fulfillment process and policies. If you have any additional
questions please Contact Us (link to: firstname.lastname@example.org).
Shipping costs are based on
actual UPS and USPS (Postal Service) rates. We will either ship UPS Ground or
USPS Priority Mail. Usually, our
bigger/heavier items are sent UPS Ground and smaller/lighter items are sent
USPS Priority Mail.
If you need a rush shipment
(UPS Overnight, Next Day) Contact Us.
Once you order is received by our shipping department, we
will process your order and once processed you will received a tracking number
and shipment notification via email.
If you are
paying with a debit card or credit card we only accept Mastercard, and Visa. All
credit card transactions will process through Athletic
Edge Sports LLC.
Orders shipping to Florida will have a
sales tax of 6.5%. Orders shipping outside of Florida will not incur a sales tax.
All credit card
information is deleted after 30 days as a security precaution.
Acceptance and Fulfillment
will be shipped within 24-48 hours after the order is placed. If you need it
rushed or overnight Contact Us
Address Verification of
the billing address on your order does not match the billing address on the
credit card the order will not ship. Athletic Edge Sports LLC uses a national
AVS matching system that verifies every credit card billing address that is
used on the site. If the incorrect billing address is provided we will email
you and ask you to provide the correct billing address; if that information is
not provided within two weeks the order will be cancelled.
Item Received - If you received the wrong item in your order or if your order was
damaged during shipment, please Contact Us immediately so we can ship the proper items to
you and give you instructions on returning any errors or damages.
Unsatisfied with Product - If for any
reason you find our product unsatisfactory, you may return the product within
30 days of receipt for a refund or credit towards another purchase. The product
must be unused. All returns require a Return Authorization number. There is a
15% restocking fee for refund requests. Any shipping charges that were incurred
on the order are non-refundable. Please contact
us for an RA # before items are returned.
Product Received - All products are warranted free of manufacturer defects for 30 days from
invoice date. No other warranty, written or implied exists unless noted on the
website. Please Contact Us immediately so we can ship the
Shipping Costs - With the exception of shipping
errors, damages or defective products, all shipping costs back to Speed Tools -
Athletic Edge Sports LLC are the responsibility of the customer. Refunds or
credits are not issued for shipping charges.